Some 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual employees’ skill or motivation.
Act before the situation gets out of hand.
Workplace mediation involves bringing in an impartial party to help conflicting participants first identify issues and communication breakdowns, then develop a plan for reconciliation and prevention of future conflicts.
Peace in the Workplace
In today’s fast paced world maintaining a smooth running productive workplace each day can feel more like a dream than a reality. When two or more people are involved there is bound to be a conflict regarding some aspect of their workload or work environment.
“She never follows the procedures and it’s a hassle for my entire department”
“There’s so much tension in the department because those two can’t work together. They can’t be in the same room without being nasty.”
“He doesn’t complete the duties assigned to her during our meetings and it messes up my deadlines”
“He really rubs me the wrong way. I can’t work with him.”
What happens when conflicts befuddle even the best managers and human resource departments? Managers have numerous responsibilities and resolving occasional conflicts is one of them, but being a full time referee shouldn’t be. What starts as a flicker of annoyance can become a raging furnace with the temperature rising quickly.
With a workplace conflict, everyone already knows there’s an elephant in the room so the question isn’t whether you are going to deal with it, it’s whether you are going to deal with it directly or passive aggressively.
The process of mediation provides a safe environment to “name the elephant” and then empowers the participants to develop a new plan to work together -without repeating the conflict – to contribute to the greater goal, whether this is the mission of the company, service to the customer or providing a superior product.
Conflict can be stressful.
Conflict can also be a catalyst if handled in the right way. The goal of conflict resolution training is to give participants a clearer understanding of
- what causes conflict
- the impact – both positive and negative – it can have on an organization
- how and why people react to conflict the way they do
- the tools needed to resolve conflict while preserving, or improving, the workplace environment
Conflict resolution trainings can be conducted during a half day session or broken out into a series of shorter lunch and learns done over time. Often times the tools that sound great during a seminar create questions when we put them into practice. A series of shorter trainings allows me to do follow up and answer questions that arise in a particular organization.