It doesn’t always feel like it, but conflict can be a catalyst for needed change. It is the proverbial canary in the coal mine that lets us know when things aren’t working the way they should.
Mediation provides individuals and organizations with a process for collaborative, creative, client focused problem solving. Changes happen quickly in our economy and even with the most thorough planning no one has a crystal ball. When we have a disruption in our business we need solutions, not finger pointing. We need to get the wheels back on the bus so that we can get back to the business of doing business. Every business is different, every business owner started their company with a specific mission and vision in mind. A mediated agreement empowers businesses and individuals to design a solution based on their values, goals and the specific needs of their organization.
By using a neutral facilitator, mediation enables participants to communicate more effectively. We separate the people from the problem and use a systematic approach to problem solving. We address the current conflict but then we go a step further to look at the conditions that led to the particular situation so that we can prevent it from happening again. Through this dialogue we create a conflict resolution plan for future situations. Having a plan in place gets us out of our typical, often emotional, response to conflict and redirects us into a focused discussion designed for creative solutions rather than laying blame.
Having a plan in place promotes integrity and trust between the parties because when something comes up (and something always comes up) they have the tools they need to handle it productively so that they, and their business, can keep moving forward.